Overview

At The Bold Vogue, we are committed to delivering exceptional luxury leather products that meet the highest standards of craftsmanship and quality. We understand that selecting the perfect piece is an important decision, and we want you to feel confident in your purchase.

This Return & Exchange Policy outlines the terms and conditions under which returns and exchanges are accepted. Please review this policy carefully before making a purchase. By completing your order, you acknowledge and agree to the terms set forth herein.

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

• Items must be returned within 14 days of the delivery date.
• Products must be unused, unworn, and in their original condition.
• All original tags, labels, and packaging must be intact and included.
• Items must not show any signs of wear, alteration, or damage.
• Proof of purchase (order confirmation or receipt) must be provided.

Return Timeframe

Returns must be initiated within 14 days from the date of delivery. The return timeframe begins on the day you receive your order. We recommend inspecting your items immediately upon receipt to ensure they meet your expectations.

Return requests submitted after the 14-day period will not be accepted, except in cases involving defective or damaged products as outlined in this policy.

Condition of Items

All returned items are subject to a thorough inspection upon receipt. To qualify for a refund or exchange, products must be returned in pristine, sellable condition. This includes:

• No visible signs of use, wear, or handling.
• Original packaging, dust bags, authenticity cards, and care instructions included.
• All hardware, zippers, buttons, and embellishments intact and undamaged.
• No odors, stains, scratches, or alterations of any kind.

Items that fail inspection will be returned to the customer, and no refund will be issued. The customer will be responsible for any return shipping costs incurred.

Non-Returnable Items

Certain items are not eligible for return or exchange due to hygiene, customization, or final sale status. These include:

• Personalized or custom-made products (monogrammed items, bespoke orders).
• Items marked as "Final Sale" or purchased during promotional clearance events.
• Gift cards and digital products.
• Products that have been altered, repaired, or modified after purchase.
• Items without proof of purchase or original packaging.

Please review product descriptions carefully before purchasing to ensure you are aware of any non-returnable designations.

Exchange Policy

We are pleased to offer exchanges for items of equal or greater value, subject to availability. Exchanges are processed under the same eligibility criteria as returns.

To request an exchange:

• Contact our customer service team within 14 days of delivery.
• Specify the item you wish to exchange and your preferred replacement.
• Return the original item in accordance with our return guidelines.

If the replacement item is of greater value, you will be required to pay the difference. If the replacement is of lesser value, a store credit will be issued for the difference. Exchanges are subject to stock availability, and we cannot guarantee that your preferred item will be in stock at the time of your request.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method used at the time of purchase.
• Processing time may vary depending on your financial institution, but typically takes 10 business days.
• Original shipping charges are non-refundable unless the return is due to our error or a defective product.
• If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.

Processing Time

Returns are typically processed within 7 business days of receipt at our facility. During peak periods or promotional events, processing times may be extended. We appreciate your patience and will keep you informed throughout the process.

Shipping Costs for Returns

Customers are responsible for all return shipping costs unless the return is due to:

• A defective or damaged product.
• An error on our part (incorrect item shipped, missing items, etc.).

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. The Bold Vogue is not responsible for items lost or damaged during return transit. Proof of shipment may be required in the event of a dispute.

Damaged or Defective Items

We take great care in packaging and shipping our products. However, if you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.

To report a damaged or defective item:

• Contact us within 7 days of delivery.
• Provide photographic evidence of the damage or defect.
• Include your order number and a detailed description of the issue.

We will review your claim and provide instructions for returning the item. In cases of confirmed defects or damage, we will cover all return shipping costs and expedite your replacement or refund.

International Returns

International customers are welcome to return items in accordance with this policy. Please note the following:

• Customers are responsible for all return shipping costs and any applicable customs duties or taxes.
• We recommend using a trackable international shipping service.
• Returns must be clearly marked as "Returned Goods" to avoid additional customs charges.
• Processing times for international returns may be longer due to customs clearance.

The Bold Vogue is not responsible for any customs fees, duties, or taxes incurred during the return process. These charges are the sole responsibility of the customer.

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not yet been processed for shipment. To cancel an order, please contact our customer service team immediately with your order number.

Once an order has been shipped, it cannot be cancelled. In such cases, you may return the item in accordance with our standard return policy once it has been delivered.

How to Initiate a Return

To initiate a return or exchange, please follow these steps:

• Contact our customer service team via email or phone (details below).
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Await confirmation and return authorization from our team.
• Carefully package the item(s) with all original materials and documentation.
• Ship the package to the return address provided in your authorization email.
• Retain your shipping receipt and tracking number for your records.

This Return & Exchange Policy is effective as of January 1, 2026 and is subject to change without prior notice. The Bold Vogue reserves the right to update or modify this policy at any time. Please review this page periodically for the most current information.

By making a purchase from The Bold Vogue, you acknowledge that you have read, understood, and agree to be bound by this Return & Exchange Policy.